Welcome

We’re all wired differently. Around one in seven people in the UK are thought to be neurodivergent, but it can be difficult and time-consuming to gain an assessment and access support. 

If you think that you, or a family member aged seven or over, could benefit from an assessment for autism, ADHD, dyslexia, dysgraphia or dyscalculia, our neurodiversity service is here to help you take that first step.

Start your referral

How it works

You must have a referral from a GP for the assessment or service you are trying to access. You will be asked to upload a GP referral letter during your enrolment into the service.

Get a GP referral

Next you will need to click 'start your referral' on this page and complete your initial referral. Once your referral has been submitted, a member of the AXA Health team will be in touch via telephone or secure messaging to confirm whether or not you are authorised to proceed.

Complete your initial referral

If your referral has been authorised by AXA Health, you will need to enrol with ProblemShared. This process involves you providing some key information.

Enrol with ProblemShared

Together with ProblemShared, we can offer you and eligible family members aged seven or over an initial needs assessment. During this session a clinician will discern whether a full assessment is needed, and offer early care and support where appropriate.

Initial needs assessment

Where deemed appropriate, and guided by ProblemShared, your journey can now begin. You will be contacted by ProblemShared to arrange further assessments or treatment.

Your journey

Tech support

To be able to access this service you must have:

An email account
A computer
A stable internet connection

Eligibility for neurodiversity benefit

The benefit is available for the following neurodivergent conditions when you are referred by your GP for suspected: autism, attention deficit hyperactivity disorder (ADHD) and the following learning differences: dyslexia, dysgraphia and dyscalculia.

The referral can be from any GP. However, some online GPs are not able to support ongoing prescriptions, so you may wish to speak to your practice GP.

Ongoing medication support

After initial ADHD medication support, a request can be made to transfer ongoing care to your GP under a shared care arrangement for ongoing management and prescriptions. It is important to note that some GPs do not support ongoing prescriptions under a shared care agreement, which means that you may incur ongoing private medication costs. Alternatively, you can self-pay through ProblemShared to receive ongoing medication reviews and prescriptions.

Start your referral

What people say about ProblemShared

ProblemShared helped switch a light on after decades of feeling different – my practitioner was approachable, knowledgeable and professional – making me feel at ease throughout the entire process.

AXA client

I have multiple diagnoses for mental health – the counsellor understood this and took it into account during my sessions. Accessibility outside normal hours was brilliant. Definitely considered leaving/deferring [from university] without the mental support received.

Student

I just wanted to say a big thank you to all of the team at Problem Shared for their time and dedication [in] helping my son T with his assessments. It will make a massive difference to him and us as his family.

Parent, autism assessment

I just wanted to say thank you for being so kind and understanding! It really helped the assessment not be as scary as I expected it to be. I also wanted to say it was important to me to hear you talk and be aware about how common it is for woman to be undiagnosed and I think it is so great that you are a part of changing that!

Adult, autism assessment

Frequently asked questions

ProblemShared is a fully online mind healthcare provider, and does not offer any in-person appointments. If any of the following statements apply to you, you or your child are not suitable for an online assessment at this time, and should speak to your GP about accessing face-to-face care that better meets your needs.

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You are below the age 7 years old.

You are non-verbal and/or selectively mute.

You are unable to communicate at conversational level in English. For SpLD assessments, it is also a requirement to be able to communicate in written English.

You have a significant intellectual impairment/ disability or severe development delay or an intellectual disability (IQ below 70).

You have a significant visual or hearing impairment which means you are unable to access online assessments for SpLD and autism. In certain cases, we are able to support clients for ADHD assessments and appointments.

You are currently psychotic, or have recently experienced a psychotic episode (within 3 months).

You are currently deemed to pose a risk to yourself or others, have a plan or have acted to end your life in the past 3 months and/or are actively engaged in self harming behaviour.

You are currently awaiting an appointment or receiving treatment for an active eating disorder or have been discharged within the last 6 months from a specialist eating disorder clinic.

Your drug and/or alcohol use is having a significant impact on your daily life or you are currently receiving active treatment for substance addiction.

You have had an acquired or traumatic head injury, brain surgery/neurosurgery or have a neurological condition which has impacted on your cognitive function, which requires additional assessments that are not currently provided by ProblemShared.

You have previously been assessed by the NHS for ADHD or autism and are seeking a second opinion assessment. When a private assessment has previously taken place, a second assessment review or full re-assessment can be offered.

You are currently serving a prison sentence, are on probation or temporary release.

You are undergoing a Safeguarding Investigation, have a child protection plan in place or are involved in an ongoing police or criminal investigation and cannot be seen until it has been concluded.

You are currently detained in a hospital under the Mental Health Act 1983, or under a Community Treatment Order.

You serve in the armed forces.

You do not have access to a laptop or computer (please note that a laptop or desktop computer which is at least 15” in size is required for SpLD assessments). For autism and ADHD assessments, a tablet which is at least 10” and can be propped up to be used hands-free can also be used to access our service, but handheld devices such as mobile phones cannot.

You do not have access to an internet connection in a private place.

You or your child are not willing to conduct the assessment with your camera turned on for the duration of the assessment.

You are not willing to confirm their identification in an online video call.

You are not willing to provide the contact details for your UK based NHS GP. 